Identify the different reasons people communicate
Explain how communication affects relationships in the work setting
Explain ways to manage challenging situations
Describe the factors to consider when promoting effective communication
Explain how people from different backgrounds may use and/or interpret communication methods in different ways
Identify barriers to effective communication
Explain how to use communication skills to manage complex, sensitive, abusive, or challenging situations and behavior
Explain how to access extra support or services to enable individuals to communicate effectively
Explain the purposes and principles of independent advocacy
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