Identify the different reasons people communicate and Explain how communication affects relationship

1. Identify the different reasons people communicate

2. Explain how communication affects relationships in the work setting

3. Explain ways to manage challenging situations

4. Describe the factors to consider when promoting effective communication

5. Explain how people from different backgrounds may use and/or interpret communication methods in different ways

6. Identify barriers to effective communication

7. Explain how to use communication skills to manage complex, sensitive, abusive, or challenging situations and behavior

8. Explain how to access extra support or services to enable individuals to communicate effectively

9. Explain the purposes and principles of independent advocacy

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