In this assignment, you will use Swinburne University as the exemplar, and subsequently model and enhance one of its business processes. You will consider the consider the context in which the busines

Assignment Task

Assignment Overview

In this assignment, you will use Swinburne University as the exemplar, and subsequently model and enhance one of its business processes. You will consider the consider the context in which the business operates and the impact and risks of any changes that you recommend.

Specific Tasks

1. Identify a business unit that you have a close interaction with (i.e. you might be a student of a School, an employee, a Masters candidate, or a committee member).

2. Identify a specific process that is core to Swinburne (i.e. a transaction; an analytical activity; a supply chain process; customer management process; IT help request; etc.). It is best if you have been directly involved with the

3. Answer the following 10 questions , using the identified lectures as a guide:

• Why does the business unit exist? What is the business mission? What does the business do? Why? 

• What process are you focusing on and what is your motivation? What category of process is it? What part of the business/ Swinburne does it relate to (e.g. SCM, CRM)? 

• Model the process in a swim lane format: Who are the main actors/roles involved? What are the tasks/decisions involved? How do they flow?

• What data is the process reliant on (i.e. core entities and attributes) 

• Are external service technology providers used in the process (e.g. web services, outsourcing, off-shoring)? Who are they and what services/ products do they provide? 

• What technologies (networks/hardware/software/cloud) are required to enable the process? Create a simple architecture diagram from the user perspective. 

• Based on your experience with the process, identify an improvement Adjust your process model and identify and explain any new data and technology requirements 

• What direct and indirect benefits will the process change bring? What steps does the organisation need to take to realise these benefits?

• Are there potential ethical or security concerns ? How could the organisation mitigate these 

• What are the implementation risks associated with your recommended change ( to be discussed in class )

4. Compile your answers in a MS PowerPoint slide deck . The answer to each question should be presented on a single slide. The slide deck should therefore consist of 1 x cover slide, and 10 x content