Research and comply with regulatory requirements

STUDENT ASSESSMENT BOOKLET

SIT50416

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Diploma of Hospitality Management

SITXGLC001 Research and comply with regulatory requirements

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2. Australian Careers College Pty. Ltd

3. Darwin City Campus

4. 1/48 Woods St,

5. Darwin, NT 0800

6. Parap Campus

7. 37 Gregory St, Parap, NT 0820

8. Sydney Campus

9. 586-590 Parramatta Road, Petersham, NSW 2049

10. Level 3, 303 Pitt Street, Sydney, NSW 2000

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3. © 2016 Eduworks Resources

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Academic Appeal procedures & Re-assessment:

If a student at Australian Careers College is dissatisfied with his/ her results, the student may appeal against their result via a written request, clearly stating the grounds of appeal to the CEO /Training Manager. This should be submitted after completion of the subject and within 14 days of commencement of the new term.

·    If the student is dissatisfied with their results, he/she has a right to appeal.

·    The notice of appeal should be in writing addressed to the Training Manager and submitted within seven days of notification of the assessment results.

·    If the appeal is not lodged in the specified time, the result will stand as marked.

·    In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.

·    The decision of Training Manager will be discussed with the CEO/Training Manager and will be final.

·    Student would then have the right to pursue the claim through an independent external body as detailed in the student’s complaint / grievance policy.

Procedures for academic appeals & complaints

ACC motivates students to express any concern they may have about assessments / study-related issues if necessary. Students need to follow ACC’s defined procedures, while addressing their assessment / study-related concern or wishing to make a complaint.

·       The student is expected to first contact their subject trainer to address their work/study-related concern.

·       If the student is not satisfied with the trainer’s response or has difficulty discussing matters with the trainer, they have the right to escalate the matter and discuss with the Training Manager to seek resolution.

·       Every student has an opportunity to formally present their case with the CEO /Training Manager. The student is welcome to bring a support person if they wish.

·       If the resolution reached is not to the satisfaction of the student, the student has a further right of appeal, which has to be done in writing, “complaint/appeal form” to the Training Manager.

·       The student needs to include all relevant information within their documented complaint.

·       The student may submit the documented complaint in writing by letter, email or in person.

·       The Student Service Manager will respond to the complaint in writing about the appeal outcome including the reasons for the decision within 10 working days from the date of submission. The decision will be reviewed by CEO /Training Manager prior to informing the student.

·       If the complainant is not satisfied with the solution provided, or if you want to complain or appeal this decision, you can contact the Overseas Students Ombudsman. The Overseas Students Ombudsman is free and independent. Find out more at http://www.ombudsman.gov.au/contact-us or phone 1300 362 072.

Assessments resit policy

All students will be offered an opportunity to resit/resubmit a failed exam/assessment only once. If the student still does-not succeed after the re-submission the student has to pay $100 reassessment fee for every subsequent attempt.

Students do not qualify for an automatic re-assessment:

·  If they are absent on the assessment due date without prior approval from the trainer / Training Manager; and

·  Do not meet the minimum attendance requirement.

ACC will inform the student of re-submissions / resit dates.

ACC will consider a student’s request for late-submission / extension on a case-by-case, provided that the evidence submitted by the student is valid.

Re-assessment Procedure:

·    An appeal in writing is made to the CEO /Training Manager providing reasons for re-assessment /appeal.

·    CEO /Training Manager will review the assessment in consultation with the trainer.

·    The student will be advised of the review result.

·    If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge, the CEO or Training Manager OR if need be an external assessor.

·    ACC will advise the student of the appeal decision within 14 days from the submission date of the appeal. The decision of the panel will be final.

·    If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external mediation option with ACC’s nominated mediation agency.

·    Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.

The cost of external assessor will be borne by the ACC. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical, and valid.

For further information please refer to ACC Student Handbook.

CONTENTS

Assessment Overview. 4

Assessment plans. 5

Assessment Task Cover Sheet – Assessment Task 1. 7

Assessment Task 1: Written questions. 9

Assessment Task Cover Sheet – Assessment Task 2. 13

Assessment Task 2: Case study. 15

Part A – Apply for a liquor licence. 16

Part B – Develop and communicate a policy. 16

Assessment Task Cover Sheet – Assessment Task 3. 17

Assessment Task 3: Project 19

Part A – Research and interpret regulaltory information. 20

Part B – Develop policies and procedures for legal compliance. 21

1. Assessment overview

2. This Student Assessment Booklet includes all your tasks for assessment of SITXGLC001 Research and comply with regulatory requirements.

About your assessments

1. This unit requires that you complete 3 assessment tasks. You must complete all tasks to achieve competency for this unit.Assessment TaskAbout this taskAssessment Task 1: Written questionsYou must answer all questions correctly.Assessment Task 2: Cash questionsThere are two parts to this task:

§  Part A – You are required to complete and submit documentation to a regulatory authority to seek approval to implement business operations.

§  Part B – You are required to develop, communicate and distribute a policy.Assessment Task 3: ProjectYou are required to conduct research and develop policies and procedures for legal compliance.

How to submit your assessments

1. When you have completed each assessment task you will need to submit it to your assessor.

2. Instructions about submission can be found at the beginning of each assessment task.

3. Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. These will not be returned to you.

Assessment Task Cover Sheet

1. At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task, making sure you sign the student declaration.

2. Your assessor will give you feedback about how well you went in each task, and will write this on the back of the Task Cover Sheet.

Assessment appeals

1. You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your Student Handbook for more information about our appeals process.

2. Assessment plans

3. The following outlines the requirements of your final assessment for this unit. You are required to complete all tasks to demonstrate competency for the unit/s in this topic.

4. Your assessor will provide you with the due dates for each assessment task. Write them in the table below.Assessment RequirementsDue date1.     Written questions 2.     Case study 3.     Project

5. Agreement by the student Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments.Have you read and understood what is required of you in terms of assessment?¨   Yes¨  NoDo you understand the requirements of this assessment?¨   Yes¨  NoDo you agree to the way in which you are being assessed?¨   Yes¨  NoDo you have any special needs or considerations to be made for this assessment?  If yes, what are they?

_____________________________________________________________________________________________¨   Yes¨  NoDo you understand your rights to appeal the decisions made in an assessment?¨   Yes¨  No

1. Student name: ________________________________________________________________________________

2. Student signature: _________________________________________________ Date: _____________________

3. Assessor name: ______________________________________________________________________________

4. Assessor signature: ________________________________________________ Date: _____________________

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Assessment Task Cover Sheet – Assessment Task 1

1. Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.Name:Date of submission:Unit:

§  SITXGLC001 Research and comply with regulatory requirements Assessor to completeAssessment TaskSatisfactory/ Not satisfactoryDateWas this a resubmission? Y/NWritten questions

1. STUDENT DECLARATION

2. I ____________________________________________________ declare that these tasks are my own work.

3. None of this work has been completed by any other person.

4. I have not cheated or plagiarised the work or colluded with any other student/s.

5. I have correctly referenced all resources and reference texts throughout these assessment tasks.

6. I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

7. Student signature: _____________________________________________________________________________

8. Student name: ________________________________________________________________________________

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12. ASSESSOR FEEDBACK

13. Assessors: Please return this cover sheet to the student with assessment results and feedback.

14. A copy must be supplied to the office and kept in the student’s file with the evidence.

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31. Assessor signature: ___________________________________________________________________________

32. Assessor name: ______________________________________________________________________________

33. Date: _______________________________________________________________________________________

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35. Assessment Task 1: Written questions

Task summary

1. You are to answer all written questions.

Resources and equipment required to complete this task

1. Access to textbooks and other learning materials.

2. Access to a computer, printer, Internet and email software (if required).

3. Access to current legislation.

4. Access to plain English regulatory documents distributed by government regulators.

5. Access to codes of practice and standards issues by regulatory authorities

6. Sources of specialist legal advice, including:

7. Industry associations

8. Local, state/territory or commonwealth departments or regulatory agencies.

9. Regulatory information and business management manuals issued by industry associations or commercial publishers.

10. Current commercial policies and procedures used to manage regulatory issues.

When and where do I need to complete this task?

1. This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).

2. Your assessor will provide you with the due date for this assessment.

What do I need to submit?

1. Your answers to each question in this task.

Instructions

1. This is an open book test – you can use your learning materials as reference.

2. You must answer all questions in this task correctly.

3. You must answer the questions by typing your answers in Microsoft Word or a similar program – your assessor will advise as to whether you must email them your completed assessment, submit the file on a USB drive or hand in a hard copy.

Question 1

List ten sources of information that can be used to research compliance requirements for operating a business.

Question 2

1. Name three sources from which you might obtain specialist legal advice when researching legal compliance requirements for a business.

2. Give three factors you should take into account when determining whether or not to obtain specialist legal advice regarding the legal compliance obligations imposed by operating a business.

Question 3

Describe three ways managers of a business can ensure their staff have ready access to the current regulatory policies and procedures they have developed for the business?

Question 4

1. What are five ways you might organise/provide information updates to staff regarding legal compliance issues?

Question 5

1. What are three ways to communicate with regulatory authorities when planning business operations?

Question 6

1. a) List three actions organisations can take to ensure they maintain required business licences for their operation.

2. Describe two types of contractors that should be checked for compliance prior to conducting work to avoid risk to the business.

Question 7

1. Identify six opportunities that can be used to maintain current regulatory knowledge.

Question 8

1. What are three ways a business might evaluate its operations for non-compliance with legal requirements?

Question 9

1. Describe three strategic actions a business might take when it identifies it is non-complaint with a legally-imposed obligation?

Question 10

1. Describe three ways to support and ensure continuous review of plans, policies and procedures to ensure compliance with regulatory requirements.

Question 11

1. What are five functions and general operating procedures of regulatory authorities with relevance to tourism, hospitality and events industries?

Question 12

1. What two requirements apply to notification regarding environmental incidents to authorities?

Question 13

1. Explain what is meant by ‘public liability’ for businesses.

Question 14

1. Explain what is meant by ‘duty of care’ for businesses.

Question 15

1. What are four things employers are obliged to do under WHS legislation?

Question 16

1. What are five key practices businesses are prohibited from doing by tax legislation?

Question 17

1. What does ‘Public Liability’ insurance protect a business against?

2. What does ‘Professional Indemnity’ insurance protect a business against?

3. What does ‘Product Liability’ insurance protect a business against?

Question 18

1. Under WHS legislation an employer must provide a safe and healthy workplace for workers and contractors: what are ten primary responsibilities in this regard?

Question 19

1. List four responsibilities employees have for participating in WHS practices?

Question 20

1. What ‘anti-discrimination’ provisions exist under Commonwealth EEO legislation?

Question 21

1. What ‘bullying and harassment’ provisions exist under Commonwealth EEO legislation?

Question 22

1. What six topics are covered under Australian consumer law?

Question 23

1. Under Australian Consumer Law when is a contract deemed to be unfair?

2. What is a ‘consumer contract’?

3. What is a ‘standard form contract’?

Question 24

1. What are the three categories of employees covered by superannuation guarantee legislation?

2. What are the seven basic obligations imposed on employers by superannuation guarantee legislation?

3. What are the ‘cut-off dates’ and ‘payment due dates’ for making superannuation contributions?

4. Under the superannuation guarantee legislation what requirements are imposed regarding the keeping of records?

Question 25

1. What are the 10 minimum entitlements of the National Employment Standards (NES)?

2. Under NES what are ‘ordinary hours’ and what is designated as the ‘maximum weekly hours’?

3. Under NES what is annual leave, who is entitled to it and how much is available?

4. How much ‘community service leave’ is available under NES, who is it available to and under what conditions?

Question 26

1. Under the Fair Work Act 2009 what is the role of the Fair Work Commission and the Fair Work Ombudsman?

Question 27

1. What are the key elements of the workplace relations framework under the Fair Work Act 2009?

Question 28

1. What is ‘Workers Compensation’ and what does it cover?

2. What are the names of the workers’ compensation regulator in each state/territory?

Question 29

1. Where can you access information about land management and protecting neighbouring residents?

What do I need to hand in for this task?Have I completed this?Your answers to all questionso

Assessment Task Cover Sheet – Assessment Task 2

1. Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.Name:Date of submission:Unit:

§  SITXGLC001 Research and comply with regulatory requirements Assessor to completeAssessment TaskSatisfactory/ Not satisfactoryDateWas this a resubmission? Y/NCase study§  Part A – Apply for a liquor license §  Part B – Develop and communicate a policy

1. STUDENT DECLARATION

2. I ____________________________________________________ declare that these tasks are my own work.

3. None of this work has been completed by any other person.

4. I have not cheated or plagiarised the work or colluded with any other student/s.

5. I have correctly referenced all resources and reference texts throughout these assessment tasks.

6. I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

7. Student signature: _____________________________________________________________________________

8. Student name: ________________________________________________________________________________

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12. ASSESSOR FEEDBACK

13. Assessors: Please return this cover sheet to the student with assessment results and feedback.

14. A copy must be supplied to the office and kept in the student’s file with the evidence.

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31. Assessor signature: ___________________________________________________________________________

32. Assessor name: ______________________________________________________________________________

33. Date: _______________________________________________________________________________________

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35. Assessment Task 2: Case study

Task summary

1. For this task, you are required to read the case study and complete the following tasks:

2. Part A – You are required to complete and submit documentation to a regulatory authority to seek approval to implement business operations.

3. Part B – You are required to develop, communicate and distribute a policy.

Resources and equipment required to complete this task

1. Access to textbooks and other learning materials.

2. Access to a computer, printer, Internet and email software (if required).

3. Microsoft Office (or similar program).

4. Access to current legislation.

5. Access to plain English regulatory documents distributed by government regulators.

6. Access to codes of practice and standards issues by regulatory authorities.

7. Regulatory information and business management manuals issued by industry associations or commercial publishers.

8. Current commercial policies and procedures used to manage regulatory issues.

9. Access to the following link:

10. https://www.service.nsw.gov.au/transaction/apply-premises-licence-cafe-or-restaurant

When and where should the task be completed?

1. This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).

2. Your assessor will provide you with the due date for this assessment.

What needs to be submitted?

1. Part A – Completed liquor licence.

2. Part B – Drug and Alcohol policy.

Instructions

1. Read the case study and complete the tasks that follow.The Best Bite gets a liquor licence

You are the co-owner of a new café, The Best Bite, located at Shop 5, 243-249 Park Street, Robinvale 3999, within the busy Marino Complex.

The Best Bite operates 7 days a week:

§  Monday–Friday: 6am to 4pm

§  Saturday: 6am to 4pm

§  Sunday: 6am to 2pm

The Café has a maximum patronage capacity of 75 people.

You and your co-owner have decided to apply for a liquor licence so that the café can add beer, wine and basic spirits to the drinks menu.

You have both completed the mandatory licencing training and you have both recently completed a Responsible Service of Alcohol training course.Part A – Apply for a liquor licence

1. Review the case study information and details about the Best Bite Café in the Marino Enterprises Handbook.

2. Apply for a liquor licence for The Best Bite.

3. Go to the following link and download a Restaurant and Café liquor licence application kit:
   

4. Apply for a liquor licence for The Best Bite.

5. Follow the link below:

https://www.liquorandgaming.nsw.gov.au/operating-a-business/liquor-licences/applying-for-and-managing-your-liquor-licence/apply-for-a-liquor-licence

1. Research, download, save and complete the application kit from the website. You can click online application for a different understanding.

2. Use the correct names of the business owners and fictional information when completing personal details such as address and licence numbers.
   

3. The next step of the process is to submit your application to the regulatory authority. As your application is for assessment purposes only, submit the application via email to your assessor.Part B – Develop and communicate a policy

Case study continued…

The Best Bite received approval for the liquor licence. You have developed a responsible service of alcohol policy; however, you have identified the need for a ‘’Drug and Alcohol Policy’’ so that there are clear guidelines in place for all employees regarding alcohol consumption and the use of other drugs in the workplace.

You have organised a meeting with the other business owner to discuss and develop the policy.

1. Meet with your co-owner of the Best Bite to discuss the issue (role played by one classmate).

2. Review current legislation and codes of practice relating to drugs and alcohol in the workplace.

3. Review the Marino Enterprises Style Guide.

4. Together, develop a clear policy that all staff must follow, including persons responsible. Ensure that the policy is written in line with the Marino Enterprises Style Guide.
   

5. Distribute the new policy.

6. Write a covering email to introduce the new policy to all employees.

7. Send the email and attached policy to the employees of the Best Bite Café (your assessor).

What do I need to hand in for this task?Have I completed this?Part A – Completed liquor licenceoPart B – Drug and alcohol policyo

Assessment Task Cover Sheet – Assessment Task 3

1. Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.Name:Date of submission:Unit:

§  SITXGLC001 Research and comply with regulatory requirements Assessor to completeAssessment TaskSatisfactory/ Not satisfactoryDateWas this a resubmission? Y/NProject§  Part A – Apply for a liquor license §  Part B – Develop and communicate a policy

1. STUDENT DECLARATION

2. I ____________________________________________________ declare that these tasks are my own work.

3. None of this work has been completed by any other person.

4. I have not cheated or plagiarised the work or colluded with any other student/s.

5. I have correctly referenced all resources and reference texts throughout these assessment tasks.

6. I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

7. Student signature: _____________________________________________________________________________

8. Student name: ________________________________________________________________________________

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2. ASSESSOR FEEDBACK

3. Assessors: Please return this cover sheet to the student with assessment results and feedback.

4. A copy must be supplied to the office and kept in the student’s file with the evidence.

5. _____________________________________________________________________________________________

6. _____________________________________________________________________________________________

7. _____________________________________________________________________________________________

8. _____________________________________________________________________________________________

9. _____________________________________________________________________________________________

10. _____________________________________________________________________________________________

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21. Assessor signature: ___________________________________________________________________________

22. Assessor name: ______________________________________________________________________________

23. Date: _______________________________________________________________________________________

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1. Assessment Task 3: Project

Task summary

1. For this task, you are required to conduct research and develop policies and procedures for legal compliance.

Resources and equipment required to complete this task

1. Access to textbooks and other learning materials.

2. Access to a Computer, the internet and Microsoft Office (or similar program).

3. Access to current legislation.

4. Access to plain English regulatory documents distributed by government regulators.

5. Access to codes of practice and standards issues by regulatory authorities.

6. Sources of specialist legal advice, including:

7. Compliance consultants

8. Industry associations

9. Lawyers

10. Local, state/territory or commonwealth departments or regulatory agencies.

11. Regulatory information and business management manuals issued by industry associations or commercial publishers.

12. Current commercial policies and procedures used to manage regulatory issues.

When and where should the task be completed?

1. This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).

2. Your assessor will provide you with the due date for this assessment.

What needs to be submitted?

1. Part A:

2. Copy of email sent to follow up on conversation with regulatory authority representative.

3. Research notes relevant to:

4. Responsible service of alcohol

5. Food safety

6. Responsible gaming

7. Workplace health and safety

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9. References/sources of information.

10. Part B:

11. Responsible service of alcohol policy.

12. 1x responsible service of alcohol procedure.

13. Food safety policy.

14. 1x food safety procedure.

15. Responsible gaming policy.

16. 1x responsible gaming procedure.

17. Workplace Health and Safety Policy.

18. 1x WHS procedure.

19. Sustainability policy.

20. 1x sustainable practice procedure.

Instructions

1. Read the background information and complete the tasks that follow.Background information 

You are employed as the Operations Manager of Champions Sports Bar, located in the Marino Enterprises Complex in Melbourne. You have been asked by the board of directors to develop some important policies and procedures to ensure that the bar is compliant with legal requirements. The first five policies that they would like you to develop are:

§  Responsible Service of Alcohol Policy

§  Food Safety Policy

§  Responsible Gaming Policy

§  Workplace Health and Safety Policy

§  Environmental Sustainability Policy.

You will be required to research up to date legislation and regulations to ensure that your policies and procedures reflect current compliance requirements.

Part A – Research and interpret regulaltory information

1. Research regulatory information.

2. For each policy, you are required to develop you must conduct research on legislative requirements.

3. You must access reliable sources of information to gather information:

4. Read policy documents created by other organisations on the same topic.

5. Research legislation on the Internet.

6. Conduct a meeting with experienced people in the field.

7. Read industry magazines and journals.

8. Seek legal advice.

9. You must contact and speak with at least one regulatory authority to gather information. Send a follow up email to the representative that you spoke with to follow up from your conversation. You must provide your assessor with a copy of your email.

10. You are required to provide references for all information sourced.

11. For each area of compliance, you are required to research and identify the following:

12. The objectives and key components of local, State, Territory and Commonwealth government laws relevant to the specific area of compliance.

13. Auditing and inspection routines.

14. Requirements for record keeping (if applicable).

15. Statutory reporting requirements.

16. Risks, penalties and consequences of non-compliance.
    

17. You must submit the following to your assessor:

18. A copy of the email sent to a regulatory authority representative to follow up on discussion.

19. Research notes for each area – responsible service of alcohol, food safety, responsible gaming, workplace health and safety, and environmental sustainability, including:

20. The objectives and key components of local, state, territory and commonwealth government laws relevant to the specific area of compliance

21. Auditing and inspection routines

22. Requirements for record keeping

23. Statutory reporting requirements

24. Risks, penalties and consequences of non-compliance in each area.

25. References/sources of information.

You must type your research notes in Microsoft Word or a similar program – your assessor will advise as to whether you must email them your completed assessment, submit the file on a USB drive or hand in a hard copy.

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2. What do I need to hand in for Part A of this task?Have I completed this?Copy of email to regulatory authority repoResearch noteso

3. Part B – Develop policies and procedures for legal compliance

4. Develop policies and procedures.

5. Review your research notes from Part A of this assessment task.

6. Review the Marino Style Guide in the Marino Handbook.

7. Using the information, you have gathered, develop the following policies and procedures for Champions Sports Bar:

8. Responsible Service of Alcohol Policy

9. Food Safety Policy

10. Responsible Gaming Policy

11. Workplace Health and Safety Policy

12. Environmental Sustainability Policy.

13. Use a suitable template of your choice to develop your policies. You must develop your policies in line with the Marino Style Guide. You must include the following in each policy:

14. Purpose

15. Scope

16. Objectives

17. Responsibilities

18. Relevant legislation

19. Communication of the policy

20. Effective date

21. Review date.
    

22. For each policy, you must develop one related procedure.

23. Use a suitable format of your choice to develop one related procedure for each policy. You must develop your procedures in line with the Marino style guide. You must include the following in each procedure:

24. Name of procedure

25. Effective date

26. Review date

27. Purpose

28. Scope

29. Activities/responsibilities.
    

30. Submit your policies and procedures – your assessor will advise as to whether you must email them your completed assessment, submit the file on a USB drive or hand in a hard copy.

What do I need to hand in for Part A of this task?Have I completed this?5 x policieso5 x related procedureso