bigprojectx
- Jun 17, 2022
- 1 min read

You are a Contact Centre Operator for an online Clothing Store in Sydney CBD.

You are a Contact Centre Operator for an online Clothing Store in Sydney CBD. Your Pod Leader has asked you to prepare a feedback survey to improve the overall customer service satisfaction.

Create a Customer Service Survey.

Below are some tips when implementing your survey:

Use closed questions around demographic and customer information that is relevant such as age, gender, income level.
Add open questions that address the following:
Address the customer’s needs – what would they like more or less of?
How customers would like to be communicated with?
What is their level of Customer Satisfaction?

Please note: You can also use a scale rating and have a minimum of 5 questions.

Recent Posts

See All

Rapid changes in information technology go hand-in-hand with progress in quality health care delivery, nursing practice, and interdisciplinary team collaboration. Technology is essential to the advanc

Write a 4–6 page annotated bibliography where you identify peer-reviewed publications that promote the use of a selected technology to...

Review the predisposing factors for disease. List 2-5 predisposing factors that apply to you; you should consider the impact of your immediate family’s medical history as well as any implications asso

Predisposing Factors for Disease Review the predisposing factors for disease. List 2-5 predisposing factors that apply to you; you should...

For this assessment, assume you are a nurse attending a meeting of your state's nurses association. A nurse informaticist conducted a presentation on her role and its impact on positive patient and or

For this assessment, assume you are a nurse attending a meeting of your state's nurses association. A nurse informaticist conducted a...

Comments

GET EXPERT'S ANSWER TODAY